Community
Guidelines.

ChillUp is a service marketplace where Customers can discover and book services offered by independent Buddies. These Community Guidelines are designed to help keep interactions professional, respectful and safe.

The Guidelines apply to both Customers and Buddies, including their profiles, bookings, communications, reviews, uploaded content and behaviour during ChillUp activities.

By using ChillUp, you agree to follow these Guidelines along with the ChillUp Terms & Conditions, Privacy Policy, Safety Guidelines and other applicable platform policies.

ChillUp expects every user to communicate and behave respectfully. Differences in age, background, language, appearance, profession, ability, beliefs or personal preferences should not be used as a reason to harass, threaten or discriminate against another person.

Users should respect reasonable personal boundaries and should stop an interaction when another person clearly communicates that they are uncomfortable.

Disagreements about a service, booking or review should be handled through appropriate communication and support channels rather than through threats, abuse or retaliation.

ChillUp does not permit:

• Threatening or intimidating another user.
• Repeated unwanted contact after being asked to stop.
• Insults, bullying or targeted abusive behaviour.
• Stalking or attempting to monitor another person's movements.
• Pressuring someone to continue an interaction or activity after they have clearly declined.
• Retaliating against someone for making a genuine safety or policy-related report.

The following are prohibited on ChillUp:

• Offering or requesting sexual services.
• Escort or prostitution-related arrangements.
• Sexual propositions or unwanted sexual communication.
• Sharing explicit sexual content with another user.
• Pressuring another person for romantic or sexual interaction.
• Using a legitimate activity booking as a pretext for prohibited sexual or romantic arrangements.

Friendly interaction may naturally occur during an activity, but ChillUp services must remain focused on the service or activity booked through the platform.

ChillUp does not permit hateful or discriminatory behaviour directed at another person or group.

Users must not use the platform to threaten, degrade or target others based on protected characteristics or other personal attributes.

Genuine disagreements or differences of opinion are different from targeted harassment or hateful conduct. Reports are reviewed based on the relevant circumstances and available information.

Users should avoid requesting or sharing unnecessary personal information through ChillUp.

Do not publish or share another person's phone number, home address, identity documents, financial information, private photographs, passwords, authentication codes or other sensitive information without appropriate permission.

Users should also respect the privacy of people encountered during an activity and must not secretly record, photograph or distribute private material in circumstances where the person would reasonably expect privacy.

Additional information about how ChillUp handles personal data is available in the Privacy Policy.

ChillUp communication features should primarily be used for booking-related coordination and legitimate service communication.

Users must not use the platform to repeatedly contact someone who has asked them to stop, distribute spam, send malicious links, attempt phishing, or collect information for unrelated purposes.

Where appropriate and subject to applicable privacy requirements, ChillUp may review platform information when investigating safety, fraud, abuse or policy violations.

The following activities are not permitted on ChillUp:

• Harassment, bullying, intimidation, threats or abusive behaviour.
• Sexual harassment, sexually explicit requests, unwanted sexual communication or sexual propositions.
• Dating, escorting, prostitution, sexual services or arrangements presented as ChillUp services.
• Discrimination or hateful conduct based on protected or personal characteristics.
• Stalking, persistent unwanted contact or attempts to follow someone outside the agreed activity.
• Sharing, requesting or publishing another person's private information without permission.
• Impersonation, fake identities, misleading profiles or false claims about qualifications or experience.
• Using another person's photographs, identity documents or personal information without authorisation.
• Requests or services involving illegal activity or conduct prohibited by applicable law.
• Weapons, dangerous substances or other prohibited items during ChillUp activities.
• Off-platform payments or attempts to bypass ChillUp's payment system.
• Fraudulent bookings, fake reviews, manipulated ratings or attempts to artificially increase profile visibility.
• Using ChillUp to recruit users for unrelated businesses, schemes, scams or unauthorised commercial activities.
• Uploading or sharing content that is obscene, sexually explicit, defamatory, threatening or unlawfully invasive of privacy.
• Attempting to circumvent account restrictions, verification procedures or other platform safety measures.

Reviews and ratings should reflect a genuine experience with the booked service or activity.

Users must not:

• Create fake reviews or ratings.
• Threaten someone to obtain a favourable review.
• Offer money or other benefits in exchange for fake reviews.
• Use reviews to harass, expose private information or retaliate against another user.
• Manipulate ratings through multiple or fraudulent accounts.

ChillUp may remove reviews or take account action where there is evidence that a review violates platform rules or applicable law.

Customers and Buddies should use the official ChillUp payment process for ChillUp bookings.

Users must not pressure another user to bypass ChillUp payments, transfer money to an unrelated personal account, or hide the actual price or nature of a service from the platform.

Attempts to bypass platform fees, payment controls or booking records may result in account restrictions or suspension.

Users must provide accurate information during registration and verification and must not impersonate another individual.

Buddies must not create misleading profiles, falsely claim qualifications, use another person's identity or submit documents that do not belong to them.

Where identity verification is required, users must complete the process honestly and provide information that belongs to them.

Customers and Buddies should use reasonable judgement before and during an activity.

• Prefer appropriate public or otherwise mutually agreed locations for activities where relevant.
• Do not pressure another person to move to a location where they feel unsafe.
• Respect reasonable boundaries and stop an activity if a serious safety concern arises.
• Report serious incidents or concerning behaviour to ChillUp.
• In an immediate emergency, contact the appropriate local emergency services first.

For more detailed safety information, see the Safety Guidelines.

If you experience harassment, fraud, unsafe behaviour, prohibited conduct, impersonation or another serious violation, report it to ChillUp as soon as reasonably possible.

Depending on the seriousness and circumstances of a reported violation, ChillUp may take one or more appropriate actions.

• Reviewing the reported account, booking and available information.
• Requesting additional information from the affected users where appropriate.
• Removing or restricting content that violates applicable platform rules.
• Issuing warnings or educational notices for certain violations.
• Restricting specific platform features or bookings.
• Temporarily suspending an account.
• Permanently removing an account or Buddy profile for serious or repeated violations.
• Taking appropriate action where activity may involve fraud, illegal conduct or a serious safety concern.

Actions may depend on the available evidence, the seriousness of the conduct, previous violations and any applicable legal requirements.

ChillUp encourages genuine reporting of safety and policy concerns. At the same time, knowingly submitting false reports, fabricating evidence or using the reporting process to harass or retaliate against another user is not permitted.

Where there is evidence of deliberate misuse of the reporting system, ChillUp may take appropriate action under its platform policies.

If an account or profile is restricted because of an alleged violation, the affected user may contact ChillUp support where an appeal or review process is available.

Reviews will be handled according to the applicable platform process and available information. Certain restrictions may be maintained where necessary to protect users, prevent fraud or comply with legal requirements.

ChillUp may update these Community Guidelines from time to time to reflect changes in the platform, user behaviour, safety practices, applicable law or operational requirements.

The latest version published on the ChillUp website will apply from its stated effective date.

Company: Metiva Technologies Private Limited

Product: ChillUp

Email: metivatechnologies@gmail.com