How can we
help?
Whether you're a Customer or a Buddy, we're here to help with questions about bookings, payments, verification, safety and the ChillUp platform.
Contact Support
We're here to help.
Send us an email with your question or issue. Please include relevant booking or transaction information where applicable so that we can understand the situation and assist you more efficiently.
metivatechnologies@gmail.comThis is the official support and contact email for ChillUp, operated by Metiva Technologies Private Limited.
Before contacting us
If your question is about a specific booking, having the relevant details ready can help us review your request more efficiently.
Booking or session details, if applicable
Date and approximate time of the issue
Transaction details for payment-related queries
A clear description of what happened
Screenshots or relevant information, where appropriate
Tell us what you need help with.
Different issues may require different information. Choose the category that best describes your question when contacting support.
Booking Help
Questions about a booking, cancellation, rescheduling, session details or a Buddy.
Payment & Refunds
Help with payments, duplicate charges, failed transactions or refund-related questions.
Safety Concern
Report harassment, suspicious behaviour, unsafe situations or other serious concerns.
Buddy Support
Questions about Buddy onboarding, verification, profile review, services or availability.
General Support
Need help understanding ChillUp or have a question that does not fit another category?
Business & Other
For partnerships, business enquiries, media enquiries or other platform-related matters.
Immediate Safety Concern
Your safety comes first.
If you are in immediate danger, contact the appropriate local emergency services or authorities first. ChillUp support is not a substitute for emergency services.
You may find your answer here.
Cancellation & Refund
Understand the applicable cancellation and refund rules.
Safety Guidelines
Learn how Customers and Buddies can stay safer.
Community Guidelines
Understand the standards expected from everyone on ChillUp.
Terms & Conditions
Read the rules governing the use of ChillUp.
Privacy Policy
Learn how ChillUp handles personal information.
Need a little
help?
Whether something went wrong with your booking or you simply have a question about ChillUp, our support team is here to help.
Contact SupportBooking Issues
Problems with a booking, session time, Buddy confirmation or cancellation?
Payment Issues
Having trouble with a payment, duplicate charge or refund?
Buddy Support
Need help with Buddy verification, profile review or your listed services?
Safety & Reports
Report harassment, suspicious behaviour or a serious safety concern.