Safety
Guidelines.

ChillUp is a service marketplace where Customers can discover and book services offered by independent Buddies. These Safety Guidelines provide practical steps that Customers and Buddies can follow before, during and after an activity.

Safety is a shared responsibility. ChillUp provides platform features, verification processes, policies and support mechanisms, but no online platform can guarantee that every interaction or real-world activity will be completely risk-free.

Customers and Buddies should use reasonable judgement and should immediately prioritise their personal safety when a situation appears unsafe.

Before accepting or attending a booking, both Customers and Buddies should understand what is being booked and how the activity is expected to take place.

• Review the profile and service information available on ChillUp.
• Confirm the activity, date, time and relevant location details.
• Make sure the service being booked matches the service being offered.
• Use ChillUp's official booking and payment process.
• Do not share sensitive authentication or financial information.
• Raise important questions or concerns before the activity where reasonably possible.

The appropriate meeting location depends on the activity. Customers and Buddies should use reasonable judgement when selecting or confirming a location.

• Confirm the activity, date, time and meeting location before the session.
• Where appropriate, prefer public or otherwise suitable locations for the activity.
• Avoid isolated locations when the activity does not require one.
• Do not pressure another person to move to a different location against their wishes.
• If the agreed location becomes unsafe, move to a safer appropriate location or end the activity.
• For activities involving special equipment, vehicles, water, heights or physical exertion, follow reasonable precautions appropriate to that activity.

Customers and Buddies should protect their own information and respect the privacy of others.

ChillUp's handling of personal information is described in the Privacy Policy.

Booking payments should be made through the official ChillUp payment flow.

• Never share your UPI PIN, card PIN, CVV, password or OTP with another user.
• Do not make payments to a Buddy's personal bank account, UPI ID or other unofficial payment channel for a ChillUp booking unless the platform explicitly instructs otherwise.
• Do not accept requests to hide payments or booking details from ChillUp.
• If someone claims to be ChillUp support and asks for your OTP, password or payment authentication information, do not provide it.

The following behaviours should be treated as warning signs:

A single warning sign does not necessarily establish wrongdoing, but users should use their judgement and prioritise safety when multiple concerns arise.

ChillUp must not be used to arrange or facilitate activities that are illegal, dangerous or prohibited under the platform rules.

• Sexual services or escort arrangements.
• Illegal transactions or criminal activity.
• Activities involving weapons or dangerous substances.
• Activities that intentionally create an unreasonable risk of serious injury.
• Requests to participate in dangerous acts that are unrelated to the booked service.
• Using a booking as a means to gain unauthorised access to private premises or restricted areas.

Depending on the activity, additional precautions may be required. Customers and Buddies should not assume that a booking through ChillUp makes an inherently dangerous activity safe.

Some activities may involve physical exertion, equipment, travel, water, heights, sports or other specific risks.

Customers should only participate in an activity when they are comfortable with the relevant physical requirements and should communicate relevant limitations before the activity where appropriate.

Buddies should not knowingly encourage a Customer to perform an activity beyond the Customer's stated or reasonably apparent ability or in a manner that creates an unreasonable safety risk.

Where professional qualifications, licences, permits or specialised training are legally required for a service, the Buddy is responsible for holding the appropriate qualifications or authorisations before offering that service.

ChillUp is intended for users who meet the minimum age requirements stated in the Terms & Conditions.

Users must not create accounts using another person's identity or misrepresent their age during registration or verification.

Unless a specific service is expressly designed and legally permitted for minors under an appropriate process, Customers and Buddies should not arrange activities involving minors through ordinary ChillUp bookings.

Report a safety concern as soon as reasonably possible. Where available, use the reporting or support options within the ChillUp app.

You can also contact ChillUp support for platform-related safety concerns.

You can report concerns including:

• Threats or physical safety concerns.
• Harassment, stalking or intimidation.
• Sexual harassment or prohibited sexual conduct.
• Fraud, impersonation or suspicious behaviour.
• Requests for OTPs, passwords or financial credentials.
• Off-platform payment requests.
• A serious Buddy or Customer no-show or incident.
• Any activity that appears illegal or seriously unsafe.

When making a report, provide accurate information. Where possible, include the relevant booking details, date, time and other information that may help ChillUp review the concern.

ChillUp may need to review relevant platform information when investigating a reported safety incident, subject to applicable privacy requirements and the ChillUp Privacy Policy.

Information may be used to understand the incident, protect users, prevent fraud or abuse, enforce platform policies and comply with applicable legal requirements.

Where a safety concern or policy violation is identified, ChillUp may take appropriate action depending on the circumstances.

• Request additional information from the involved users.
• Restrict or remove problematic content or services.
• Cancel or restrict affected bookings where appropriate.
• Issue warnings or require corrective action.
• Temporarily restrict account features.
• Temporarily suspend an account or Buddy profile.
• Permanently remove an account or profile for serious or repeated violations.
• Cooperate with lawful requests from appropriate authorities where required.

ChillUp is a technology marketplace and is not a substitute for professional medical, legal, financial, security or emergency services.

A Buddy must not represent themselves as a regulated professional unless they have the relevant qualifications and authorisations.

If you require specialised professional assistance, use an appropriately qualified and authorised professional.

These Safety Guidelines should be read together with the ChillUp Terms & Conditions, Community Guidelines, Privacy Policy and Cancellation & Refund Policy.

ChillUp may update these Safety Guidelines from time to time to reflect changes in the platform, safety practices, applicable law or operational requirements.

The latest version published on the ChillUp website will apply from its stated effective date.

Company: Metiva Technologies Private Limited

Product: ChillUp

Email: metivatechnologies@gmail.com