Grievance
Redressal.
If you have a complaint or unresolved concern relating to ChillUp, you can contact us through the grievance channel below.
Grievance Contact
Have a complaint?
Submit your grievance by email with the relevant details. This allows us to understand the issue and review the matter appropriately.
metivatechnologies@gmail.comPlease use the subject line "ChillUp Grievance" for grievance-related complaints.
Grievance information
A designated Grievance Officer's name and additional contact details should be published here if and when applicable to ChillUp under the laws and rules governing the platform.
We take platform complaints seriously.
You can use the grievance channel for concerns related to ChillUp and its services, including the following.
Booking or Service Issue
A concern relating to a booking, Buddy service, cancellation, no-show or service experience.
Payment or Refund Issue
A concern involving a payment, duplicate charge, failed transaction or refund.
Safety or Conduct Complaint
Report harassment, threats, inappropriate conduct or another serious safety concern.
Privacy Concern
Raise a concern about personal information, privacy or misuse of information on the platform.
Profile or Verification Issue
Report concerns regarding a profile, identity verification or misleading information.
Platform Complaint
Any other complaint relating to the operation or use of the ChillUp platform.
From complaint
to resolution.
Providing clear information helps us understand the issue and determine the appropriate next step.
Prepare the details
Keep your booking ID, relevant date and time, account information and a clear description of the issue ready where applicable.
Send your complaint
Email your grievance to the official ChillUp grievance and support contact with the relevant information.
Review
ChillUp may review the complaint, relevant booking information and other available information necessary to understand the matter.
Resolution
We will communicate the outcome or next steps based on the nature of the complaint and applicable platform processes and law.
What should you include?
You do not need to provide every item below for every complaint. Include the information relevant to your situation.
Your name and registered email or phone number, where applicable.
Booking or transaction ID, if your complaint relates to a specific booking.
Date and approximate time of the incident or transaction.
A clear description of the complaint.
Relevant screenshots, receipts or other supporting information, where appropriate.
The resolution you are seeking, if applicable.
Complaint Handling
What happens after you complain?
Complaints are reviewed according to the applicable ChillUp process and legal requirements. Where a specific statutory grievance timeline applies to the platform or complaint, that applicable timeline will govern.
We may acknowledge receipt of the complaint and request additional information where necessary.
We may review relevant booking, payment, communication or account information, subject to applicable privacy requirements.
We will communicate the outcome or next steps where appropriate.
Immediate safety or emergency situation?
If you are in immediate danger, contact the appropriate local emergency services or authorities first. The ChillUp grievance channel is not a substitute for emergency services.
Read Safety GuidelinesRelated Policies